Privacy Policy

Privacy Policy

Introduction

Welcome to https://rubbish-removal-birmingham.vibereports.co.uk (hereinafter referred to as “Rubbish Removal Birmingham,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and disclosure of information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides your interactions with us in the following scenarios:

  • When you create an account and use our applications as a registered user.
  • During your visits to our websites linked to this policy.
  • When you receive communications from us, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data, which include:

  1. Account Information: Details related to your user account creation and maintenance, such as usernames, passwords, email addresses, and profile preferences.
  2. Payment Information: Transaction details, payment method information, and billing address for purchases or services rendered.
  3. Financial Information: Data related to your financial status, including bank account numbers (if provided for direct payments) and transaction history.
  4. Purchase Information: Records of products or services purchased from us, including quantities, order dates, and prices.
  5. Mobile Device Identifiers: Unique identifiers associated with your mobile device, such as IP addresses, device IDs, and location data collected through our mobile applications.
  6. Location Data: Geolocation information provided when you use our services or interact with our websites.
  7. Feedback: Your responses to customer surveys, feedback forms, or reviews, which help us improve our products and services.
  8. Social Media Information: Personal data shared with us through social media platforms when you interact with our content or engage in social media contests or promotions.
  9. Product Information: Details about the products you have shown interest in, purchased, or reviewed on our platform.

We obtain this information through direct user input, interactions with our systems, and automated technologies, such as analytics tools. Additionally, we may receive personal data from third parties, but only under their respective privacy policies.

Cookies

Cookies are small text files placed on your device to enhance user experience and provide valuable insights for improving our services. We use cookies categorized as:

  1. Strictly Necessary: These cookies enable basic functions and interactions with our website, such as enabling you to log in.
  2. Preferences: They remember your preferences and settings to personalize your experience.
  3. Analytics: Used by analytics providers to track website performance, user behavior, and gather statistics.

Users have the option to control non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary for the purposes it was collected, including:

  • Fulfilling your orders or providing requested services.
  • Complying with legal obligations and tax regulations.
  • Maintaining secure and reliable systems.
  • Conducting analytics and improving our products and services.

Once the retention period expires or when the purpose is no longer relevant, we delete or anonymize the personal data to prevent direct identification.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption of sensitive data during transmission and storage.
  • Access controls and employee training on data protection practices.
  • Regular security audits and updates to our systems.
  • Monitoring and logging user activities for suspicious behavior.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18 (or the applicable age limit in your jurisdiction). If we learn that we have collected such data, we will take steps to delete it and notify you.

Your Rights

Depending on your location, you may have specific rights regarding your personal data, including:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: The right to correct or update inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data under certain circumstances.
  • Restriction: The right to limit the processing of your personal data in specific situations.
  • Portability: The right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
  • Objection: The right to object to the processing of your personal data for specific purposes.
  • Non-Discrimination: The right to be free from discriminatory decisions based solely on automated processing.

To exercise these rights or if you have any data-related inquiries, please contact our Privacy Team using the details provided below.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this page periodically for the latest information.

Contact Information

For any questions, requests for data access or correction, or unsubscribe inquiries, please contact us:

We appreciate your trust in Rubbish Removal Birmingham, and we are committed to maintaining the highest standards of data protection.